Frequently Asked Questions

What is ComPay?

ComPay is an easy and secure system for making online shopping payments with your bank account. ComPay’s payment solution is rather new in Turkey; however, it is a secure payment solution currently used by more than 100 million people around the world. ComPay is a platform which connects online merchants to banks — a customized version of traditional wire transfer for online shopping.

How does ComPay work?

ComPay operates in three simple steps:
– Select ComPay as the payment method on the checkout page.
– Choose your bank from the list of partnered banks.
– Complete the transaction by logging into your online banking and accepting the money transfer form.
Please click here to view ComPay’s short introductory video.

Is ComPay secure?

Yes. Paying with ComPay is as safe as you using your bank’s online banking platform. ComPay and the merchant do not have access to your personal or financial information. Therefore, we do not save your information. You complete the transaction on your own bank’s secure page.

ComPay ile ödemeyi neden seçmeliyim?

ComPay is a great solution for people who don’t prefer to use a credit card for online payments.
Benefits of choosing ComPay:

Secure: ComPay connects you to your bank during your payment process. You finish the transaction at your bank’s secure platform.

Easy: No registration or new membership is required. You can easily make payments simply by logging into your online banking account. You do not need to write the recipient’s name, amount, IBAN/Swift number, comments etc. ComPay automatically fills these fields for you.

Peace of mind: ComPay removes the risk of sending a payment to a wrong account. You can feel good knowing your payment has been successfully transferred.

Saves time: Payment transfer with ComPay is very fast. Complete the transaction in three easy steps and you are done!

Can I use ComPay with smartphones and tablet PCs?

Yes. You can choose ComPay as your payment method when shopping from your smartphone or tablet PC. Payment steps and screens are designed to work with PCs, smartphones and tablet PCs.

Do I need to register to pay with ComPay?

ComPay makes your life easier. You do not need to add another user name/password to your life. All you need is to login to your bank’s online banking platform when you pay with ComPay.

Where can I use ComPay?

You can use ComPay at our partnered online merchants as well as legal online gaming sites, virtual accounts, and pre-paid cards. Please click the link to see a list of partnered merchants. If you do not see one of your preferred merchants, please contact us by clicking the link.

Is my bank partnered with ComPay?

Please click the link to see a list of partnered banks.
If your bank is not in the list, please contact us by clicking the link

I used ComPay for my payment. However, how can I be sure my payment was succesful?

You will see a payment confirmation screen on your bank’s page. You will also be able to see the payment in your bank’s account summary.

Can I transfer money to an individual using ComPay?

No. ComPay is a payment solution for online shopping. You can use your bank’s alternative service channels for personal payments.

I used ComPay for a payment to a merchant. How can I confirm my payment was successful?

You will see a payment confirmation screen on your bank’s page. You will also be able to see the payment in your bank’s account summary.

Can I use ComPay for shopping from merchants outside of Turkey?

ComPay is a Turkish company and deals with Turkish merchants. However, we aim to be a global company and we are in talks with international payment solution companies. Please follow us to hear about our international partnerships.

 

How can I receive additional support?

 For all other inquires, please click the link.

Members Workplace Questions and Answers

What is ComPay?

ComPay is a platform which connects online merchants to banks — a custom-ized version of traditional wire transfer for online shopping.
Turkey’s new money transfer system can be used for online shopping simply by having the consumer log in to an online banking account.
ComPay’s payment solution is rather new in Turkey; however, it is a secure payment solution currently used by more than 100 million people around the world.

How does ComPay work?

ComPay operates in three simple steps:
– A customer selects ComPay as the payment method on the checkout page.
– He chooses his bank from the list of partnered banks.
– He completes the transaction by logging into his online banking and ac-cepting the money transfer form.
Please click here to view ComPay’s short introductory video.

Which bank customers can shop from my website?

Please click the link to see the list of banks partnered with ComPay. If you wish to see other banks in the list, please contact us by clicking the link. We will be happy to learn your preferred banks and will get in touch.

What are the fees to use ComPay as payment method?

ComPay does not charge the merchant. In every transaction, Banks charge a fixed fee depending on the order amount. The fee amounts change de-pending on the order amount, order volume and average shopping cart amount. You can start accepting ComPay easily by filling out the merchant application form.

I have more than one website. Can I manage all of them from one system?

You need to have separate bank accounts for your each of your websites.

Can customers outside of Turkey use ComPay?

 Any personal bank account holder who has an account with a ComPay part-nered bank’s online banking can use ComPay.

Do you accept payment in different currencies?

Although our system supports accepting different currencies, currently payments can only be made in Turkish lira.

Do you have special pricing for non-profit organizations?

Yes, we have special pricing for non-profit organizations. Please contact us by clicking the link.

Why should I offer ComPay as a new payment method for my customers?

ComPay kredi kartı olmayan ya da kredi kartı ile internette alışveriş yapmak istemeyen müşterilerinize ulaşmanızı sağlar. ComPayin firmanıza sağlayacağı avantajlar.

New customers equal more sales: ComPay is a great solution for customers who do not use credit cards for online payments. ComPay enables your customers to easily pay for online shopping without using a credit card. Through ComPay, you can reach this new customer group and be their preferred merchant.


Funds are transferred instantly:
 ComPay is an instant payback solution. The sales amount goes directly in-to your account during the transaction and is accessible immediately.

No registration or membership: Your customers do not need to register to use ComPay. Millions of online banking users can make payments with ComPay without additional registra-tion. ComPay simply connects customers with their online banking system during checkout.

More completed transactions:. ComPay has a high rate of completed transactions. With traditional EFT and wire transfer payments half of the orders are cancelled before the process is completed. With ComPay, the successful transactions rate is much higher.

Simple integration: It is very fast and easy to integrate ComPay with your website — just follow the simple ComPay integration steps. After the integration, you can start ac-cepting payments from customers that use online banking at our partnered banks.

Accept payments 24/7: There is no transaction time limitation for accepting payments with ComPay. Since ComPay works like wire transfer, the times are not limited to EFT hours — ComPay works around the clock.

24/7 Technical support: ComPay technical support is available 24/7. There is minimal administration on the merchant side. ComPay does all the work to complete payments with traditional EFT/wire transfer. You just need to focus on your business — ComPay does all payment-related operations for you.